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Returns & Refunds
Customer satisfaction is our priority. If you have any questions about your purchase, please contact us. We are happy to accept returns within 45 days of your order date on items that are unused, unopened and in new condition. You will be responsible for the shipping costs to return the item. Shipping charges are not refundable.
A 25% restocking fee may be charged for late returns or opened/ used items, or any return that does not comply with our return policy. Please note that all sales are final on special orders or custom orders. We are not able to do exchanges by mail, but you can get different items by submitting a new order.
If you need to return any merchandise, please request a Return Authorization Number below. We will then email instructions. If you have any questions, please feel free to contact us.
We have a lot of colors and products, so we've created a collection of our new craft bead colors, seasonal items and restocks to help you stay organized. Take a look at newly added pony beads colors and stylish mixes - these jewelry beads are awesome for making bracelets, jewelry and other crafts. We are always adding new colors and combos that will give you inspiration and help you keep up with trending color palettes and seasonal projects.